The main reason to use such a support system is to avoid spam filter problems. We've used email in the past but many of our clients had problems sending or receiving emails. Due to the high number of SPAM messages these days many email providers use advanced email filters which unfortunately are not so advanced and often emails that you expect arrive in your SPAM boxes.

We've developed our own ticket based support system to save you this frustrating experience with email and spam. When you send us a message we will add it directly to your account where you can access the message at any time. If you are still not our client you will receive a special link for a web page where your questions and our replies will be stored.

Another big advantage of using such system is security. We are used to deal with login details for hosting accounts and transmitting these over the email is not the best thing to do. With the use of our support system your login details are securely stored and only you have access to them.