My hosting company says that everything is fine on their end and you say it is not. What can I do?
In the rare cases when a client has a problem with some of our scripts we need to cooperate with the hosting company where website is hosted in order to confirm what is wrong and how to fix it. Unfortunately many times the first thing that a hosting company will say is that server is working fine and the problem is with PHPjabbers script. We understand why they do this :) However, you are lucky to be our client and we will do our best to have every issue resolved.
These are typical situations when we have to deal with hosting companies
1) a hosting company says that Zend Optimizer is installed and working on the server where your website is hosted. What we do is to upload a phpinfo() file which proves that it is not.
2) a hosting company says that PHP mail() function is supported and emails are being sent just fine. Again we will upload a simple test file to prove that it is not supported.
3) a hosting company says that MySQL login details are correct and it's our script which cannot connect to the database. We will again upload a simple MySQL connection test script to prove that MySQL login details are wrong.
We understand that not everyone of our clients is technical person and most of the things listed above sound confusing so we will use a very clear and simple solution to prove our words by either uploading a simple test script or give instructions which proves our words. You can then forward it to your hosting company and almost always when they see our explanation for the problem you are experiencing they will cooperate with you to get it fixed.
My hosting company says that everything is fine on their end and you say it is not. What can I do?
In the rare cases when a client has a problem with some of our scripts we need to cooperate with the hosting company where website is hosted in order to confirm what is wrong and how to fix it. Unfortunately many times the first thing that a hosting company will say is that server is working fine and the problem is with PHPjabbers script. We understand why they do this :) However, you are lucky to be our client and we will do our best to have every issue resolved.
These are typical situations when we have to deal with hosting companies
1) a hosting company says that Zend Optimizer is installed and working on the server where your website is hosted. What we do is to upload a phpinfo() file which proves that it is not.
2) a hosting company says that PHP mail() function is supported and emails are being sent just fine. Again we will upload a simple test file to prove that it is not supported.
3) a hosting company says that MySQL login details are correct and it's our script which cannot connect to the database. We will again upload a simple MySQL connection test script to prove that MySQL login details are wrong.
We understand that not everyone of our clients is technical person and most of the things listed above sound confusing so we will use a very clear and simple solution to prove our words by either uploading a simple test script or give instructions which proves our words. You can then forward it to your hosting company and almost always when they see our explanation for the problem you are experiencing they will cooperate with you to get it fixed.